Resume

Education

Master of Information and Telecommunication Systems

January 2012 – July 2013

Ohio University, Scripps College of Communication

Cognate: Telecommunication Policy

TSMA (Telecommunication Systems Management Association) Graduate Student Liaison

Classes of interest:

  • VoIP
  • Network Design
  • Encryption
  • International Communication Networks
  • Theory of Communication Networks

Bachelor of Science in Communication

September 2007 – November 2011

Ohio University, Scripps College of Communication

Major: Information and Telecommunication Systems

Minor: Business Administration

Certificate: Judaic Studies

Peer Mentor for Ohio University’s incoming freshman

Scott Quadrangle Hall Council Treasurer

Classes of interest:

  • Internet Engineering
  • Network Security
  • Network Performance Analysis
  • Project Management
  • C++
  • Wireless Communication

Experience

Progressive Insurance – Tier 2, IT Systems Engineer Senior and NTOC Team Lead

November 2015 – present

  • Primary Subject Matter Specialist:
    • Route/Switch + Riverbed WAN Optimization
    • AT&T Vendor Management
  • Secondary Subject Matter Specialist:
    • Infoblox IPAM
    • F5 LTM/GTM
    • Security
    • Disaster Recovery
    • Network Monitoring and Analysis
  • Developing Subject Matter Specialist:
    • Wireless technologies

Progressive Insurance – Tier 2, IT Systems Engineer and NTOC Team Lead

June 2013 – October 2015

  • Supporting the Network and Telecommunications infrastructure in a 24×7 operations organization.
  • Primary Subject Matter Specialist:
    • Route/Switch + Riverbed WAN Optimization
    • AT&T Vendor Management
  • Secondary Subject Matter Specialist:
    • Infoblox IPAM
    • F5 LTM/GTM
    • Security
    • Disaster Recovery
    • Network Monitoring and Analysis
  • Developing Subject Matter Specialist:
    • Wireless technologies
  • Escalation for the Tier 1, Support Desk
  • New Hire and Intern Mentor
  • Involved with Progressive Education Partnership Program, bringing Cleveland area High School technology classes to view the Data Center and talk to IT professionals about the various platforms Progressive Insurance Supports.

Buckeye Rural Electric Cooperative – IT Intern

November 2011 – December 2011 & June 2012 – August 2012

  • Designed and implemented company wireless network using VLAN tagging allowing traffic segregation.
  • Upgraded network appliances in electric distribution substations allowing for VPN tunneling over IPsec and allowing for management access through OpenVPN.   Added CDMA/LTE connectivity.
  • Worked with Juniper switches, PFsense router technology allowing for high available and security.
  • Designed new network for PCI compliance and traffic segmentation within the headquarters.
  • Built new images for desktop deployments.

Sprint Nextel Corporation – Sales Intern

June 2011 to September 2011

  • Observed and participated in the sales process and collaborated with both Account Executives and Solutions Engineers on selling and implementing the Sprint Nextel brand.
  • Made cold calls soliciting potential opportunities and referred businesses to technologies offered through Sprint’s partners.
  • Participated in a national sale of new VoIP implementation for a Fourtune 500 Company.
  • Contributed to the knowledge base by creating a SharePoint intranet for the Mason, Ohio sales team.

Skills

  • Routing and Switching
  • Network Design
  • VoIP (Astrisk, FreePBX, Trixbox, UC-520, Avaya Aura)
  • Project Management
  • Linux
  • Virtualization
  • Licensed Amateur Radio Operator, Amateur Extra Class
  • Visio
  • Team Building